Privacy Policy
Jetworks (Pty) Ltd
Republic of South Africa
Last updated: 4 November 2026
1. Introduction
Jetworks (Pty) Ltd (“Jetworks”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
By using our website and online store (“Website”), you consent to the practices described in this Privacy Policy.
2. Responsible Party
Jetworks (Pty) Ltd
Email: info@jetworks.co.za
Telephone: 068 266 8067
Physical Address: 8 Ambler Place, Malvern, Queensburgh, 4093
Jetworks is the “Responsible Party” as defined in POPIA.
3. Information We Collect
We may collect and process the following types of personal information:
3.1 Information You Provide to Us
- Full name and surname
- ID number (if required for finance or compliance)
- Contact details (email address, phone number)
- Billing and delivery address
- Payment details needed to confirm your payment (we do not store bank card details)
- Vehicle details (if required for product compatibility)
3.2 Automatically Collected Information
- IP address
- Browser type and device information
- Website usage data
- Cookies and tracking data
3.3 Information from Third Parties
- Payment confirmation from payment gateways
- Delivery confirmation from courier providers
4. Purpose of Processing
We collect and process personal information for the following purposes:
- Processing and fulfilling orders
- Delivering products
- Communicating with customers
- Processing payments
- Providing customer support
- Improving our website and services
- Marketing (where consent has been given)
- Legal and regulatory compliance
We will only process personal information for a specific, lawful purpose.
5. Legal Basis for Processing
We process personal information based on:
- Your consent
- Performance of a contract (processing your order)
- Compliance with legal obligations
- Our legitimate business interests (provided your rights are not overridden)
6. Sharing of Personal Information
We may share your personal information with:
- Payment service providers
- Courier and delivery companies
- IT service providers and hosting companies
- Professional advisors (legal, accounting)
- Regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
All third parties are required to maintain appropriate security and confidentiality measures.
7. International Transfers
If personal information is transferred outside South Africa, we ensure that:
- The recipient country has adequate data protection laws; or
- Appropriate safeguards are in place; or
- You have consented to the transfer.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Loss
- Unauthorised access
- Misuse
- Alteration
- Disclosure
Security measures include secure hosting, SSL encryption, password protection, and access control.
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal and tax obligations
- Resolve disputes
- Enforce agreements
Once no longer required, personal information will be securely deleted or anonymised.
10. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Regulator
To exercise your rights, please get in touch with us at info@jetworks.co.za.
11. Cookies
Our Website uses cookies to:
- Improve user experience
- Analyse website traffic
- Remember user preferences
You may disable cookies in your browser settings, but this may affect website functionality.
12. Direct Marketing
We will only send marketing communications if:
- You have given consent; or
- You are an existing customer and have not opted out.
You may unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.
13. Data Breach Notification
In the event of a security breach that compromises personal information:
- We will notify affected individuals as soon as reasonably possible
- We will notify the Information Regulator where required by law
- We will take steps to mitigate any potential harm
14. Children’s Information
Our Website is not intended for persons under 18 years of age.
We do not knowingly collect personal information from minors without parental consent.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on our Website with a revised effective date.
16. Contact Details
For any privacy-related queries, requests, or complaints, please contact:
Our Information Officer, who makes sure we comply with POPIA, can be reached at the same address.
Jetworks (Pty) Ltd
Email: info@jetworks.co.za
Telephone: 068 266 8067
Address: 8 Ambler Place, Malvern, Queensburgh, 4093
You may also lodge a complaint with:
The Information Regulator (South Africa)
Website: inforegulator.org.za