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Delivery Information

Jetworks (Pty) Ltd

Republic of South Africa

Last updated: 4 November 2026

1. Delivery Areas

Jetworks delivers nationwide within the Republic of South Africa.

We only deliver within South Africa. Orders must use a South African delivery address.

2. Order Processing Times

  • Orders are processed within 1–3 business days after payment has been received and cleared.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Special-order or custom products may require additional processing time. Customers will be notified accordingly.

3. Delivery Timeframes

Estimated delivery times (after dispatch):

  • Major metropolitan areas: 1–3 business days
  • Regional areas: 2–5 business days
  • Remote/outlying areas: 3–7 business days

Please note that delivery times are estimates and may vary depending on courier services and location.

4. Delivery Costs

  • Standard courier delivery: R172.50 per order (R150 + VAT).
  • Free delivery on orders over R1,000 (excluding VAT).
  • Collect from us: free. Choose “Pickup From Store” at checkout.
  • The delivery cost is always shown at checkout before you pay. If our delivery fees change, the fee shown at checkout applies to your order.

5. Courier Services

Jetworks uses reputable third-party courier companies for all deliveries.

Once your order has been dispatched:

  • You will receive a tracking number via email or SMS.
  • Delivery status can be tracked directly with the courier.

6. Delivery Address

Customers are responsible for providing accurate delivery information at checkout.

Jetworks will not be liable for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses
  • Unavailable recipients
  • Refusal to accept delivery

If a parcel is returned due to incorrect details, additional delivery charges may apply.

7. Risk and Ownership

Risk in the goods passes to the customer upon delivery to the provided address.

Ownership of goods remains with Jetworks until full payment has been received.

8. Damaged or Missing Items

If your parcel arrives damaged:

  1. Note the damage with the courier upon receipt (if visible).
  2. Notify Jetworks within 48 hours of delivery.
  3. Provide photos of the damaged packaging and product.

If items are missing from your order, please contact us within 48 hours of delivery.

Reporting quickly helps us claim from the courier. It does not affect your rights under the Consumer Protection Act.

9. Delays

While we aim to meet estimated delivery times, delays may occur due to:

  • Courier operational issues
  • Weather conditions
  • Public holidays
  • High order volumes
  • Events beyond our control (force majeure)

If your order is delayed, we will keep you updated and help you follow it up with the courier.

10. Collecting Your Order

You can collect your order free of charge from 8 Ambler Place, Malvern, Queensburgh, 4093.

  • Choose “Pickup From Store” at checkout.
  • We will email or phone you when your order is ready.
  • Please bring your order number and a valid ID.
  • We will confirm collection times when we contact you.

11. Special Orders and Backorders

Certain performance parts or specialised automotive products may need to be sourced from suppliers.

In such cases:

  • Estimated lead times will be communicated
  • Customers may choose to wait or request a refund (if applicable under CPA guidelines)

12. Contact Information

For delivery-related queries, please contact:

Jetworks (Pty) Ltd

Email: info@jetworks.co.za

Phone: 068 266 8067