Jetworks (Pty) Ltd

Republic of South Africa

Last updated: 4 November 2026

1. Introduction

This Returns & Exchanges Policy forms part of the Terms and Conditions of Jetworks (Pty) Ltd (“Jetworks”, “we”, “us”, or “our”) and is governed by the Consumer Protection Act 68 of 2008 (CPA).

We aim to ensure fair, transparent, and lawful return processes for all customers.

2. Your Rights Under the Consumer Protection Act (CPA)

Under the CPA, you are entitled to receive:

• Goods that are of good quality
• Goods that are in working order
• Goods that are free from defects
• Goods that match the description provided
• Goods that are reasonably suitable for their intended purpose

If goods fail to meet these standards, you may be entitled to a repair, replacement, or refund.

3. 7-Day Cooling-Off Period (Online Sales)

In terms of Section 44 of the Electronic Communications and Transactions Act (ECTA):

• You may cancel an online order within 7 days of delivery without providing a reason.
• Goods must be returned in unused condition and in original packaging.
• You are responsible for return shipping costs in cooling-off cancellations.
• A refund will be processed within 7–14 business days after the returned goods are received and inspected.

Jetworks may deduct reasonable costs if goods are returned used or damaged.

4. Defective Goods (6-Month Implied Warranty – CPA Section 56)

In terms of the CPA:

If a product is defective within 6 months of delivery, you may choose:

• A repair
• A replacement
• A full refund

This applies where the defect was not caused by misuse, negligence, improper installation, or external damage.

If the product is repaired and fails again within 3 months, you are entitled to a replacement or refund.

5. Incorrect or Damaged Goods on Delivery

If you receive:

• The wrong product
• A damaged product
• An incomplete order

Please let us know within 48 hours of delivery and provide supporting photos where applicable. This helps us claim from the courier and does not affect your rights under the CPA.

We will arrange collection and replacement at no additional cost to you where the error is ours.

6. Non-Returnable Items

The following items may not be returned unless defective:

• Custom-made or special-order items
• Performance parts ordered specifically for a customer
• Electrical components once installed
• Items damaged due to improper installation
• Used, modified, or altered products

For performance automotive parts, customers are responsible for ensuring compatibility before purchase.

7. Condition of Returned Goods

Returned goods must:

• Be unused (unless defective)
• Be in original packaging
• Include all accessories, manuals, and documentation
• Include proof of purchase

Failure to meet these requirements may result in refusal or partial refund.

8. Exchanges

We may offer exchanges subject to stock availability.

If exchanging for a higher-value item:

• The price difference must be paid before dispatch.

If exchanging for a lower-value item:

• The balance will be refunded via the original payment method.

Shipping costs for exchanges may apply unless the return is due to our error.

9. Refund Processing

Refunds will be processed via the original payment method.

Please allow 7–14 business days for processing once goods have been inspected and approved.

Jetworks reserves the right to delay refunds until returned goods are received.

10. Return Procedure

To initiate a return:

1. Email: info@jetworks.co.za
2. Provide:

• Order number
• Description of issue
• Photos (if applicable)

1. Await return authorisation and instructions

No returns will be accepted without prior approval.

11. Installation Disclaimer (Automotive Parts)

Jetworks strongly recommends professional installation of performance and automotive parts.

We are not liable for:

• Incorrect installation
• Vehicle damage resulting from improper fitment
• Labour costs related to installation or removal

Customers are responsible for verifying part compatibility prior to purchase.

12. Abuse of Policy

Jetworks reserves the right to refuse returns where:

• Products show signs of misuse
• Items have been intentionally damaged
• The return request is fraudulent or unreasonable

13. Contact Information

For all return and exchange requests:

Jetworks (Pty) Ltd

Email: info@jetworks.co.za

Phone: 068 266 8067